{"id":71061,"date":"2026-04-09T13:32:05","date_gmt":"2026-04-09T06:32:05","guid":{"rendered":"https:\/\/www.droidshop.vn\/?page_id=71061"},"modified":"2026-04-09T13:32:39","modified_gmt":"2026-04-09T06:32:39","slug":"meta-quest-waranty-policy","status":"publish","type":"page","link":"https:\/\/beta.vrshop.vn\/en\/meta-quest-waranty-policy\/","title":{"rendered":"META QUEST WARANTY POLICY"},"content":{"rendered":"

Applies to all genuine Meta Quest 3 and Meta Quest 3S headsets purchased at DroidShop, including: META QUEST 3S<\/a>, Meta Quest 3 512GB (Personal Edition)<\/a>, and Meta Quest 3 512GB Business Edition<\/a>.<\/em><\/p>\n

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? Choose the Right Edition for Your Needs<\/h2>\n

Meta Quest 3 comes in two distinct editions<\/strong> for different types of users. Purchasing the correct edition directly affects your warranty coverage:<\/p>\n\n\n\n\n\n\n\n\n
<\/th>\nPersonal Edition<\/th>\nBusiness Edition<\/th>\n<\/tr>\n<\/thead>\n
Intended for<\/strong><\/td>\nIndividual users<\/td>\nBusinesses, organizations, gaming centers, schools<\/td>\n<\/tr>\n
Permitted use<\/strong><\/td>\nEntertainment, gaming, movies, personal study, personal projects<\/td>\nSoftware development, exhibitions, corporate training, commercial environments\u2026<\/td>\n<\/tr>\n
DroidShop warranty<\/strong><\/td>\n12 months (personal use only)<\/td>\n12 months<\/td>\n<\/tr>\n
Used in a business environment<\/strong><\/td>\n\u274c Warranty void<\/td>\n\u2705 Covered<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u26a0\ufe0f Important:<\/strong> The Personal Edition is not covered under warranty<\/strong> if found to be used in a business environment, commercial gaming center, software development setting, or organized educational environment. If your use case falls into any of these categories, please choose the Meta Quest 3 Business Edition<\/a><\/span>.<\/span><\/p><\/blockquote>\n

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\u23f1 Warranty Period<\/h2>\n\n\n\n\n\n\n\n
Time from purchase date<\/th>\nCoverage<\/th>\nProcessing time<\/th>\n<\/tr>\n<\/thead>\n
0 \u2013 30 days<\/strong><\/td>\n1-for-1 replacement (any manufacturer defect, like-for-like swap)<\/td>\nWithin 24 hours after inspection<\/td>\n<\/tr>\n
31 days \u2013 12 months<\/strong><\/td>\nFree repair service (manufacturer defects)<\/td>\n5 \u2013 15 business days<\/td>\n<\/tr>\n
After 12 months<\/strong><\/td>\nPaid repair service (case-by-case)<\/td>\nContact us for a quote<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Warranty period is calculated from the purchase date shown on your invoice.<\/p>\n

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? Warranty Conditions<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n
\u2705 Covered<\/th>\n\u274c Not covered<\/th>\n<\/tr>\n<\/thead>\n
Hardware defects from the manufacturer (inherent device faults)<\/td>\nDrops, cracks, or physical damage from impact<\/td>\n<\/tr>\n
Within the warranty period<\/td>\nExposure to water, liquids, or high humidity<\/td>\n<\/tr>\n
Purchase invoice or order details from DroidShop available<\/td>\nElectrical damage from incorrect charging or incompatible charger\/cable<\/td>\n<\/tr>\n
Serial number sticker intact and legible<\/td>\nSerial number sticker removed, torn, or unreadable<\/td>\n<\/tr>\n
No signs of unauthorized disassembly or third-party repair<\/td>\nSelf-disassembly or repair performed outside of DroidShop<\/td>\n<\/tr>\n
Defect is clearly present and reproducible during inspection<\/td>\nNormal wear and tear: battery degradation, surface scratches, faded facial interface foam<\/td>\n<\/tr>\n
Personal Edition used strictly for personal purposes<\/td>\nPersonal Edition used in a business \/ commercial gaming \/ educational environment<\/td>\n<\/tr>\n
Accessories with factory defects (reported within the first 7 days)<\/td>\nAccessories (charging cable, head strap, box) damaged through use<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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? Warranty Process<\/h2>\n

Step 1 \u2014 Contact support when you encounter an issue<\/strong>
\nReach out to DroidShop via Zalo or Facebook first to describe the problem. Our technical team will assist remotely for software issues. If a hardware defect is confirmed, proceed to the next step.<\/p>\n

Step 2 \u2014 Bring or ship the device to our showroom<\/strong>
\nBring or ship your Meta Quest headset along with your purchase invoice (or the phone number used when ordering) to the DroidShop showroom during business hours.<\/p>\n

Step 3 \u2014 Inspection and assessment<\/strong>
\nOur technical team will inspect the device in person and notify you of the result within 24 business hours<\/strong> \u2014 confirming whether it qualifies for warranty coverage and the specific resolution method.<\/p>\n

Step 4 \u2014 Resolution and handover<\/strong>
\nDroidShop will notify you via Zalo or phone once the device is ready. Processing times:<\/p>\n