{"id":70816,"date":"2026-03-24T16:33:55","date_gmt":"2026-03-24T09:33:55","guid":{"rendered":"https:\/\/www.droidshop.vn\/chinh-sach-bao-hanh-ray-ban-meta\/"},"modified":"2026-03-24T16:39:42","modified_gmt":"2026-03-24T09:39:42","slug":"ray-ban-meta-glasses-warranty-policy","status":"publish","type":"page","link":"https:\/\/beta.vrshop.vn\/en\/ray-ban-meta-glasses-warranty-policy\/","title":{"rendered":"RAY-BAN META GLASSES WARRANTY POLICY"},"content":{"rendered":"<p><!-- RAY-BAN META GLASSES WARRANTY POLICY \u2013 DROIDSHOP (ENGLISH) --><br \/>\n<!-- Paste into WordPress > Pages > Code Editor or Custom HTML block --><\/p>\n<div class=\"droidshop-warranty\">\n<p><em>Applies to all official Ray-Ban Meta smart glasses purchased at DroidShop, including: Ray-Ban Meta Wayfarer, Skyler, Headliner, and Oakley Meta.<\/em><\/p>\n<hr \/>\n<h2>\u23f1 Warranty Period<\/h2>\n<table>\n<thead>\n<tr>\n<th>Time from Purchase<\/th>\n<th>Coverage<\/th>\n<th>Processing Time<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>First 30 days<\/strong><\/td>\n<td>1-for-1 exchange (like-for-like \u2014 manufacturer defects only)<\/td>\n<td><strong>Within 24 hours<\/strong> of inspection<\/td>\n<\/tr>\n<tr>\n<td><strong>Day 31 \u2013 6 months<\/strong><\/td>\n<td>Free repair service (manufacturer defects only)<\/td>\n<td><strong>5 \u2013 15 working days<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>After 6 months<\/strong><\/td>\n<td>Paid repair service (subject to repairability)<\/td>\n<td>Contact us for a quote<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>The warranty period is calculated from the purchase date on the invoice. After 6 months, DroidShop continues to offer paid Ray-Ban Meta repair services at: <a href=\"https:\/\/beta.vrshop.vn\/sua-chua-ray-ban-meta\/\">droidshop.vn\/sua-chua-ray-ban-meta<\/a><\/p>\n<hr \/>\n<h2>? Important Note on Water Resistance<\/h2>\n<p>Ray-Ban Meta glasses are rated <strong>IPX4<\/strong> \u2014 splash-resistant and sweat-resistant only. They are <strong>not waterproof and not rain-proof<\/strong>.<\/p>\n<ul>\n<li>\u2705 Safe for light activity and sweat exposure<\/li>\n<li>\u274c Do not wear in rain, while washing your face, swimming, or in direct contact with water<\/li>\n<li>\u274c Water damage voids the warranty <strong>regardless of whether the glasses are still within the warranty period<\/strong><\/li>\n<\/ul>\n<hr \/>\n<h2>? Warranty Conditions<\/h2>\n<table>\n<thead>\n<tr>\n<th>\u2705 Covered<\/th>\n<th>\u274c Not Covered<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Hardware defects from the manufacturer<\/td>\n<td>Physical damage from dropping, impact, cracked frame<\/td>\n<\/tr>\n<tr>\n<td>Still within the warranty period<\/td>\n<td>Water exposure \u2014 rain, swimming, washing (even within IPX4 limits)<\/td>\n<\/tr>\n<tr>\n<td>Proof of purchase from DroidShop (invoice or purchase phone number)<\/td>\n<td>Electrical damage from incorrect charging or incompatible charger<\/td>\n<\/tr>\n<tr>\n<td>Serial number sticker intact and legible<\/td>\n<td>Serial number sticker removed, torn, or unreadable<\/td>\n<\/tr>\n<tr>\n<td>No signs of unauthorized disassembly or third-party repair<\/td>\n<td>Self-repair or repair performed by an unauthorized party<\/td>\n<\/tr>\n<tr>\n<td>Defect is clearly present and reproducible during inspection<\/td>\n<td>Normal wear and tear: battery degradation, surface scratches, frame discolouration<\/td>\n<\/tr>\n<tr>\n<td>Accessory manufacturing defects reported within the first 7 days<\/td>\n<td>Accessories (charging cable, carrying case) damaged through use<\/td>\n<\/tr>\n<tr>\n<td>Keep Orginal Lense and the box<\/td>\n<td>Lost Orginal Lense and the box<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<h2>? Warranty Process<\/h2>\n<p><strong>Step 1 \u2014 Contact support when you encounter an issue<\/strong><br \/>\nReach out to DroidShop via Zalo or Facebook first to describe the issue. Our technical team will attempt remote troubleshooting for software-related problems. If the issue is confirmed to be a hardware defect, proceed to the next step.<\/p>\n<p><strong>Step 2 \u2014 Bring or ship the product to our showroom<\/strong><br \/>\nBring or send your Ray-Ban Meta glasses along with your proof of purchase (or note your purchase phone number) to the DroidShop showroom during working hours.<\/p>\n<p><strong>Step 3 \u2014 Technical inspection and status confirmation<\/strong><br \/>\nOur technical team will inspect the product and notify you within <strong>24 working hours<\/strong> of receipt \u2014 confirming whether it qualifies for warranty coverage and what the resolution will be.<\/p>\n<p><strong>Step 4 \u2014 Repair \/ replacement and handover<\/strong><br \/>\nDroidShop will notify you via Zalo or phone when the product is ready. Processing times:<\/p>\n<ul>\n<li>1-for-1 exchange (within first 30 days): <strong>within 24 hours<\/strong><\/li>\n<li>Warranty repair (day 31 \u2013 6 months): <strong>5 \u2013 15 working days<\/strong><\/li>\n<li>Paid repair (after 6 months): timeline varies by issue, confirmed in advance<\/li>\n<\/ul>\n<blockquote><p><strong>Note:<\/strong> Some cases may require parts sourced from Meta \/ EssilorLuxottica, which can extend the processing time. DroidShop will inform you as soon as information is available and confirm a specific timeline.<\/p><\/blockquote>\n<hr \/>\n<h2>? Resolution Methods<\/h2>\n<p>Depending on the nature of the defect and the time of the warranty request, DroidShop applies the following in order of priority:<\/p>\n<ol>\n<li><strong>1-for-1 exchange<\/strong> \u2014 within the first 30 days, manufacturer defect, all conditions met<\/li>\n<li><strong>Repair \/ defective part replacement<\/strong> \u2014 from day 31 through 6 months<\/li>\n<li><strong>Paid repair service<\/strong> \u2014 after 6 months; see <a href=\"https:\/\/beta.vrshop.vn\/sua-chua-ray-ban-meta\/\">droidshop.vn\/sua-chua-ray-ban-meta<\/a><\/li>\n<\/ol>\n<p>The remaining warranty period after a replacement unit is issued is calculated from the original purchase date \u2014 it does not restart from the exchange date.<\/p>\n<hr \/>\n<h2>? Service Location<\/h2>\n<p><strong>DroidShop Showroom<\/strong><br \/>\n246\/4B9 Xo Viet Nghe Tinh Street, Thanh My Tay Ward, Ho Chi Minh City<br \/>\nWarranty service hours: Monday \u2013 Saturday, 9:00 AM \u2013 6:00 PM<\/p>\n<p>Customers outside Ho Chi Minh City who cannot visit in person: please contact DroidShop in advance for instructions on shipping your device. Outbound shipping (to DroidShop) is the customer&#8217;s responsibility; return shipping is covered by DroidShop.<\/p>\n<hr \/>\n<h2>? Warranty Support Contact<\/h2>\n<ul>\n<li><strong>Hotline:<\/strong> 0853 99 99 88<\/li>\n<li><strong>Zalo:<\/strong> <a href=\"https:\/\/zalo.me\/droidshopvn\">zalo.me\/droidshopvn<\/a><\/li>\n<li><strong>Facebook:<\/strong> <a href=\"https:\/\/m.me\/droidshopvn246\">m.me\/droidshopvn246<\/a><\/li>\n<li><strong>Website:<\/strong> <a href=\"https:\/\/beta.vrshop.vn\/\">droidshop.vn<\/a><\/li>\n<\/ul>\n<p><em>This policy is subject to updates. The latest version is always published on this page.<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Applies to all official Ray-Ban Meta smart glasses purchased at DroidShop, including: Ray-Ban Meta Wayfarer, Skyler, Headliner, and Oakley Meta. \u23f1 Warranty Period Time from Purchase Coverage Processing Time First 30 days 1-for-1 exchange (like-for-like \u2014 manufacturer defects only) Within 24 hours of inspection Day 31 \u2013 6 months Free repair service (manufacturer defects only) [&#8230;]\n","protected":false},"author":1,"featured_media":71247,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-70816","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RAY-BAN META GLASSES WARRANTY POLICY - DroidShop.VN<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RAY-BAN META GLASSES WARRANTY POLICY - 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